Privacy Policy

Effective date: October 6, 2026

MDC Marketing LLC, doing business as Care Launch OPS ("Care Launch OPS", "we", "us", or "our"), respects your privacy. This Privacy Policy explains how we collect, use, and share information when you interact with us, including through our SMS text messaging program described in our SMS Messaging Terms.

Information We Collect

  • Contact details you provide (such as name, email address, and phone number)
  • Information you submit through forms or inquiries (including appointment-related details)
  • SMS consent and messaging information (opt-in and opt-out status and related records)
  • Technical data (such as IP address, device/browser information, and usage analytics) when you visit our website

How We Use Information

  • Respond to inquiries and provide requested follow-up
  • Send appointment confirmations, reminders, rescheduling updates, and related support
  • Operate, maintain, and improve our services
  • Comply with legal obligations and prevent fraud/abuse

SMS Text Messaging Privacy (A2P/10DLC)

MDC Marketing LLC, doing business as Care Launch OPS, uses your mobile number and SMS consent information to provide the non-marketing text messaging program described in our SMS Messaging Terms. This may include responses and requested follow-up about an inquiry you submit, and appointment confirmations, reminders, rescheduling updates, and related support. This consent is not used for promotional or marketing messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Opt-Out and Help

  • You may opt out at any time by replying STOP.
  • For help, reply HELP, email [email protected], or call +1 (928) 325-7748.
  • Message and data rates may apply. Message frequency varies as described in our SMS Messaging Terms.

Sharing of Information

We may share information with service providers and subcontractors that help us operate and support our services (for example, customer service and messaging support). We do not sell your personal information.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, contact us at [email protected] or call +1 (928) 325-7748.